What Is The Best Way To Contact The Billing Department? To contact the Billing department, file a billing support request in the HelpDesk under the ""Billing Related"" category.
How Does The 30 Day Money Back Guarantee Work? If you are not satisfied with our service within the first 30 days, we will refund your hosting fees. This refund does not apply to any fees relating to your domain name or added-value services.
How Do I Change My Billing Information? If you need to change your billing method or billing cycle, please file a support request via Helpdesk -- select the ""Billing Related"" category.
What Methods Of Payment Do You Accept? We accept Visa, MasterCard, American Express, Discover, U.S. checks, U.S. money orders and International money orders. Check payments require a minimum of a quarterly payment. If you would like to pay monthly, you can do so using your credit card. We also accept the Wire Transfer Payments.
How Do I Cancel My Account? You can cancel your order from your online account manager (http://www.stpwebhosting.com/accountmanager) if you are in new billing system then you need to login (https://stpwebhost.com/orders). If you are having issues doing so, then you can file a support request in the Helpdesk, selecting the ""Billing Related"" category. Be sure to state the effective date of the cancellation request and your domain name.
How Do I Reactivate My Suspended Account? If you would like to reactivate your suspended account please contact the Billing Department to arrange payment for the account. You will need to pay a reactivation fee, all outstanding hosting charges and all pending hosting fees before the account will be reactivated.