Billing FAQ

What Is The Best Way To Contact The Billing
Department?

To contact the Billing department, file a billing support
request in the HelpDesk under the ""Billing Related"" category.


How Does The 30 Day Money Back Guarantee Work?
If you
are not satisfied with our service within the first 30 days, we will refund your
hosting fees. This refund does not apply to any fees relating to your domain
name or added-value services.

How Do I Change My Billing
Information?

If you need to change your billing method or billing cycle,
please file a support request via
Helpdesk -- select
the ""Billing Related"" category.

What Methods Of Payment Do
You Accept?

We accept Visa, MasterCard, American Express, Discover, U.S.
checks, U.S. money orders and International money orders. Check payments require
a minimum of a quarterly payment. If you would like to pay monthly, you can do
so using your credit card. We also accept the Wire Transfer Payments.


How Do I Cancel My Account?
You can cancel your order from
your online account manager (http://www.stpwebhosting.com/accountmanager)
if you are in new billing system then you need to login (https://stpwebhost.com/orders).
If you are having issues doing so, then you can file a
support request in the Helpdesk, selecting the ""Billing Related"" category. Be sure
to state the effective date of the cancellation request and your domain
name.

How Do I Reactivate My Suspended Account?
If you
would like to reactivate your suspended account please contact the
Billing Department to
arrange payment for the account. You will need to pay a reactivation fee, all
outstanding hosting charges and all pending hosting fees before the account will
be reactivated.
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