DNS info.

QUE: Changing DNS Information
There is a $10 administrative fee if you would like assistance with changing your DNS information to our nameservers. If your domain name is registered with a third party registrar company (excluding Verisign/Network Solutions' Internic accounts), you will need to give us your registrar login information as well as the name of your registrar company. We will modify your DNS information to our nameservers and follow up to ensure that the changes are made. Since each registrar company has their own time estimate for implementing this service, we will contact you with details on how long your transfer request will take. Please request this service by sending a Domain Name Related technical Support request using our helpdesk.


QUE: Changing Verisign/Network Solutions (Internic accounts) DNS and contact information
If you are trying to transfer your Verisign/Network Solutions domain to our servers and your administrative contact email is no longer valid, we can assist you with
updating your information. For $25 we will assist you with modifying your contact information and implementing the DNS change at the same time. In order to implement this request you will be required to fax information proving your ownership of the domain name. These changes typically take between 5-10 business days to complete. Please request this service by sending a Domain Name Related technical Support request using our support desk.


QUE: Updating your Verisign/Network Solutions (Internic accounts) contact information There is a $15 fee for assisting you with changing your contact information for your Verisign/Network Solutions domain name. In order to implement this request you will be required to fax information proving your ownership of the domain name. This request typically takes between 5-10 business days to complete. Please request this service by sending a Domain Name Related technical Support request using our Helpdesk.


QUE: Transferring your domain name to STP Webhosting Registrar company, Directi
There is a $10 administrative fee plus a years domain registration fee (see our annual domain name registration prices) for transferring your domain to our registrar company. For all subsequent domain name renewals you will only be charged the regular annual domain registration fee. To conduct this Registrar transfer, the administrative contact email address for your domain name must be current. If your domain is already registered with Directi and you want to transfer the domain management to our company, your request will take about 24-48 hours to implement. If your domain is registered with any other Registrar company the request can take between 3-5 business days. (Please note that this time is effected by how quickly you and your present Registrar company respond to the transfer request emails.) Please request this service by sending a Domain Name
Related technical Support request using Our Helpdesk.


QUE: Updating contact information and transferring your Verisign/Network Solutions domain name to our Registrar company
For $25 plus the cost of your domain name, we will update your contact information (this is necessary to implement a registrar transfer), transfer your domain to our Registrar company and advance your domain renewal date by a year. Typically it takes 7-14 business days to complete all the steps involved in this process. Please request this service by sending a Domain Name Related technical Support request using our helpdesk.
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