Mail Forwarding Policy Change
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Monday, 12th May, 2008
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00:00am
Dear Valued Customer,
Important Changes on our Email forwarding Policy with effective on 1st May 2008.
Email forwarding to Yahoo!, Gmail, Hotmail and other popular free email provider
1.1. We will no longer permit email forwarding from your hosted email account to any of the free email service providers (e.g. tm.net.my,streamyx.com, yahoo.com, gmail.com, hotmail.com, aol.com, rocketmail.com and so on) or any online groups (e.g. Google groups and Yahoo groups) in our shared hosting mail server.
1.2. This is due to the fact that the free email service providers have now applied stricter anti-spam policy in their mail server. Due to this issue, if they detect numerous numbers of our customers to have set their account setting to forward a copy of their emails to them, and being sent in bulk, all the forwarded emails will then be regarded as an attack the free email account. Due to this issue, the service provider will then block us from sending email to their email account.
1.3. Unfortunately, even though we are not responsible for this spam, these service providers have repeatedly blacklisted our mail servers, causing legitimate emails to be blocked.
1.4. In order to provide a smooth email transaction between our mail server and those email service providers, we have decided to disallow our customers from forwarding their email to the email service providers.
1.5. Hence, if you have any of your user email account that has been set to forward any email to any free email service providers, kindly remove the email forwarding.
If you have any enquiries, please do not hesitate to contact us.
Thank You!
Jacob D.
